Services

Being the centre of distribution and logistics for ZKTeco in Europe, we understand that you our client need complete support in developing your business. We offer a variety of key services for your business, be it training, repairs, software development, and what is more, the complete ODM solution for your market. Contact us for further information.

Warranty and R.M.A.

This Limited Warranty does not extend to any Product that has been damaged or rendered defective:

  1. as a result of accident, misuse, or abuse (e.g. impacts, vandalism, short circuit…)
  2. as a result of an act of God (e.g. floods, fire…)
  3. is not properly identified with its serial number
  4. by operation outside the usage parameters stated in the Product's User's Guide
  5. by the use of parts not manufactured or sold by ZKTeco Europe
  6. by unauthorized modification and/or manipulation of the Product (both hardware or firmware)
  7. by the ordinary every day handling and use of the product’s functions, i.e. function buttons, cable connections, display, biometric sensors and RFID modules
  8. ZKTeco Europe is not responsible for damage to or loss of any programs or data
  9. Any defective product requiring repair that is covered by the 1 year Warranty but is damaged and rendered defective according to the above mentioned circumstances, will be repaired free of charge by ZKTeco Europe, but all replaced parts and shipping costs will be charged to the purchaser. 

 

Should you wish to make use of your warranty, please download and complete the RMA form, and send to support@zkteco.eu. You will be provided with a RMA number within 72 hours. Upon shipping, please ensure to attach the document on the exterior of the parcel. 

Download RMA Form

Download Warranty Policy