Compatibility Issue: Windows 11 & BioCV Security

We have identified a compatibility issue between the latest Windows 11 update and BioCV Security, causing disruptions in key services, including:

• BioPlatform Core
• BioPlatform Cache
• BioPlatform Database

Additionally, in some cases, certain .jar files have been removed from the installation path:

/Program Files/ZKBioCVSecurity/service/zkbiosecurity/lib/jar

Our Response

Our development team at HQ is fully aware of this issue and is actively working on a permanent fix that will be implemented in future installations. In the meantime, we have developed a process to restore affected services.

If you are experiencing this issue, please reach out to our technical support team or refer to the FAQ section on our support portal for step-by-step instructions on how to resolve it.

Widespread Impact & Support Availability

This issue has been reported across Europe and the UK, affecting a significant number of users. Our tech support team is working tirelessly to address all reported cases as quickly as possible.

Due to the high volume of support requests, we kindly ask for your patience while we allocate all available resources to resolve these issues.

How to Get Support

If you are affected by this issue, please contact us through one of the following channels:

Support Portal: ZKTeco Europe

Quick Fix

If your ZKBioCVSecurity version is 6.0.0 or later, the solution could be quite simple:

Open C:/Program Files/ZKBioCVSecurity/Services and run as administrator repair-services.bat.

We sincerely appreciate your understanding and patience. We will provide an update as soon as a resolution is available.

Thank you for your cooperation.

Sincerely,

Your ZKTeco Europe Team