Technical Support

As a multinational IT company engaging in constant innovation and improvement of its products, we are aware of the necessity that all our distributors are continuously updated as much in the commercial as in technical aspects.

How to get technical support?

To receive technical assistance on ZKTeco products, it is necessary to contact the distributor where the product was purchased. ZKTeco provides technical assistance only to its authorised distributors. Should you have any technical problems regarding a ZKTeco product, we provide a technical support platform for Authorized Partners that purchased their products directly from ZKTeco Europe. Contact your account manager for detailed info.  ​​​​​​​

Please note that if you purchased your product from one of our partners, you should contact your dealer directly.

Alternatively, you can open a ticket in our support website using the link below, and describe your problem or enquiry in detail, and our team will try to direct you to the right staff for your case.