Warranty & RMA

ZKTeco Europe provides a three (3) years product hardware Limited Warranty to purchasers of ZKTeco Europe products, which entails all Green Label, T&A and Access Control standard lines, Entrance Control including Parking Barriers, Metal Detectors and small readers. This warranty does not cover accessories, such as cards, tags, cables, locks and power supplies. 
All ZKTeco Europe warranties begin on the commercial invoice date. All warranty claims must be submitted before the expiration of the warranty term. This warranty is non-transferable.  

Product Repair Services RMA.

This is an exclusive service for ZKTeco Europe partners.
Should you wish to make use of our Repair Services or Return material, first you need to create an account.

How to open a Support or RMA Request

Once you have registered, you will be able to create a Support or RMA request. In order to speed up the process, and once the incident has been evaluated by our support team, the ticket will be classified as remote technical support or RMA.

Shipping & RMA Form

In case of DOA, we will order the pickup. For Repair and Return, you will need to send the devices to the address we will provide you. You’ll receive notifications in any stage of the repair since the device arrives to our warehouse until the shipping back.