ZKTeco Europe hardware warranty policy update notification

As of January 1st 2022, ZKTeco Europe provides a three (3) years product hardware Limited Warranty to purchasers of ZKTeco Europe products, which entails all Green Label, T&A and Access Control standard lines, Entrance Control including Parking Barriers, Metal Detectors and small readers. This warranty does not cover accessories, such as cards, tags, cables, locks and power supplies. 
All ZKTeco Europe warranties begin on the commercial invoice date. All warranty claims must be submitted before the expiration of the warranty term. This warranty is non-transferable.  

ZKTeco Europe hardware warranty policy

What's covered by the warranty?

This warranty covers each product and warrants them to be free from defects in workmanship, under normal use and service, for the defined three years period of time from the date of purchase by the first end-user. Under this warranty, ZKTeco will repair or replace, at its option, any unit that fails to perform according to ZKTeco’s published specifications during the warranty period.

What's not covered by the warranty?

The warranty does not cover software or damage to the product caused by modification, alteration, misapplication, misuse of, or physical abuse to the product; or damage due to repair or service to the product by anyone other than an Authorized ZKTeco Service Center. This warranty also excludes any damage to the product caused by circumstances outside of ZKTeco’s control, such as, but not limited to, lightning or fluctuation in electrical power.

Acquiring warranty service & how to submit an RMA

In order to guarantee ZKTeco Europe product quality, our products and software solutions undergo continuous testing to track performance to meet the manufacturing industry’s best practices. Additionally, we offer a variety of key services for your business, be it training, repairs, software development, and what's more, the complete ODM solution for your market.

See how to submit an RMA

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